Service Excellence Path
Master the art of exceptional customer service, including table etiquette, menu presentation, and ensuring memorable dining experiences.
- Curriculum
- Reviews
Host/Hostess
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1
Greeting and Seating Guests -
2
Greeting and Seating Guests - Quiz -
3
Reservation Management and Table Assignment
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4
Reservation Management and Table Assignment - Quiz
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5
Customer Interaction and Service Basics
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6
Customer Interaction and Service Basics - Quiz
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7
Problem Solving and Managing waitlists
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8
Problem Solving and Managing Waitlists - Quiz
Servers/Waitstaff
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9
Customer Services Excellence
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10
Customer Service Excellence - Quiz
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11
Menu Familiarisation and Unselling Techniques
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12
Menu Familiarization and Upselling Techniques - Quiz
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13
Order Taking and Table Service Protocols
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14
Order Taking and Table Service Protocols - Quiz
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15
Handling Payments and Feedback
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16
Handling Payments and Feedback - Quiz
Food Runner
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17
Understanding the Menu and Order Accuracy
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18
Understanding the Menu and Order Accuracy for Food Runners - Quiz
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19
Timelines in Services Delivery for Food Runners
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20
Timeliness in Service Delivery for Food Runners - Quiz
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21
Communication with kitchen and Serving Staff for Food Runner
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22
Communication with Kitchen and Serving Staff for Food Runners -Quiz
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23
Customers Interaction Basics for Food Runner
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24
Customer Interaction Basics for Food Runners - Quiz
Bartender
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25
Beverage Preparation and Mixing Techniques
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26
Beverage Preparation and Mixing Techniques - Quiz
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27
Customer Service Skills and Sales Techniques
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28
Customer Service Skills and Sales Techniques -Quiz
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29
Knowledge of Wines, Spirits and Cocktails
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30
Knowledge of Wines, Spirits, and Cocktails - Quiz
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31
Responsible Alcohol Service and ID Checking
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32
Responsible Alcohol Service and ID Checking - Quiz
Barista
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33
Coffee Preparation Techniques
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34
Coffee Preparation Techniques - Quiz
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35
Understanding Coffee Beans and Brewing Methods
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36
Understanding Coffee Beans and Brewing Methods - Quiz
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37
Customers Service and Unselling Techniques Baristas
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38
Customer Service and Upselling Techniques for Baristas - Quiz
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39
Cleanliness and Equipment Maintenance
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40
Cleanliness and Equipment Maintenance - Quiz
Stars 5
5
Stars 4
0
Stars 3
1
Stars 2
0
Stars 1
0
